Policies

Prifurna follows a strict no-returns policy after order confirmation by our team. Once your order is confirmed on call by the Prifurna team, it is not eligible for return.

• Cancellation requests can be raised within 24 hours of placing the order.
• After 24 hours, cancellation may not be possible due to processing and logistics.
• Cancellation is subject to verification by the Prifurna team.

• If you receive a damaged item, you can raise a complaint / exchange request within 5 days of delivery / confirmation.
• Please keep photos/videos ready for faster processing.
• Exchange requests are valid only for damage-related issues, subject to inspection by the Prifurna team.

• Approved refunds are processed via UPI or netbanking.
• Refund timelines may vary based on bank processing times after approval.

• Regular products are currently deliverable only within Pune district (serviceable pincodes).
• Bulk orders and 1BHK/2BHK Sets are deliverable across Maharashtra.
• Delivery eligibility is verified by pincode at checkout.

If you have a grievance or need help, please contact us via the Contact Us page. We aim to acknowledge within 24 business hours and provide updates as soon as possible.